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TERMS & CONDITIONS


PAYMENT

All prices are in TWD(New Taiwan Dollar). We accept all major credit cards (American Express, Visa, and MasterCard) as payment in addition to PayPal. Registration with PayPal is not required.


DELIVERY & SHIPPING

Shipping costs are calculated based on the shipping location and the size of your order. Domestic orders will be shipped via Domestic Express Mail. International orders will be shipped via DHL Express Worldwide. Orders will be processed within 2-3 business days.


RETURN / EXCHANGE POLICY

Please notify hello@lab-taipei.com within 7 days from the date that you received your order to obtain authorization for return. Returned items must be in their original condition with all tags still attached. Shipping and handling charges are the responsibility of the buyer unless the item purchased was defective. We will review this on a case-by-case basis and we hold the right to refuse a return if we deem to be unsatisfactory.

If a product(s) is damaged or defective in any way, please contact us as soon you discover the fault. We will repair the fault if possible. In the case that we are unable to repair it, we will replace the product or refund the payment.

If you have any question, please contact us at hello@lab-taipei.com, or you can call us during business hours (14:30-21:30 TST) on: +886-23123409




付款交易

網站內所有商品訂價皆為新台幣。付款方式包含信用卡(American Express、Visa、MasterCard)、 PayPal、超商取貨付款及 ATM 轉帳等方式。無需註冊、登入帳號即可付款交易。


寄送 & 運費

運費將視寄送國家及包裹尺寸而定。台灣地區提供超商取貨、黑貓宅配及自行取貨等方式。海外地區則統一以 DHL Express Worldwide 寄送。如無特殊狀況將在收到訂單後三個工作天內寄出。


退換貨資訊

如有任何狀況需要求退換貨服務,請在收到商品七天內來信至 hello@lab-taipei.com 提出退換貨需求。商品需保持原有完整狀態,包含外包裝、吊牌及所有配件。寄回及更換商品所產生之運費將由買方自行承擔,除非該商品為瑕疵商品。商品寄回後我們將各別檢查商品狀態,並保有最終權利以退回商品狀態決定是否提供退換貨服務。如發現收到的商品為瑕疵或損壞品,請立即來信聯繫並告知訂單資訊及瑕疵狀況。我們將依瑕疵狀況及商品庫存狀況提供維修、更換或退款服務。

如有任何問題,請來信至 hello@lab-taipei.com,或於上班時間(14:30-21:30)來電 02-23123409。